Refund Policy

About Cancellation, Return, Refund and Replacement.

⏩After the completion of an order process, even though it is before the completion of placing an order, no cancellation shall be accepted due to compelling reasons.

⏩Return/replacement of an item after order completion is accepted only if a wrong item was shipped. Please contact our customer service admin within 7 calendar days from the delivery date of the item. They will inform you how to return/replace your order. If a replaceable item is out of stock, a refund will be made.

⏩Please record an unboxing video (full 360 angles) when you’ve received a package from us. The unboxing video is necessary as proof for damage cases, so please record it in clear lighting.

⏩The unboxing video should show the damaged parts and packing slip existing outside of the package. If you find your item damaged within 5 days after you received the item, you should have 2 videos: unboxing video and damaged product video.

We're sorry but we can't accept an exchange if you don't have the video or the video you have is edited/paused.

⏩If you have any questions on any issues that regarding to your order, please feel free to contact us.